The completed, signed and dated Hospitality & Premium Ticketing Application Form and these Terms and Conditions (including any incorporated terms and policies), form a legally binding contract (Agreement) between the company or person named on the form (Client) and the Parramatta National Rugby League Club Pty Limited ACN 092 536 519 (Parramatta Eels). This Agreement sets out the terms on which the Client will acquire, and Parramatta Eels will supply, the Hospitality & Premium Ticketing Package.

This Agreement supersedes any other prior agreement, terms, conditions or warranties between the Client and the Parramatta Eels. No addendum or variation to the Agreement shall be binding unless expressly accepted by the Parramatta Eels in writing.

If you are booking on behalf of other attendees, you should direct them to these Terms and Conditions.

Definitions In this Agreement:

“Application” means an application for a Hospitality & Premium Ticketing Package made by the Client using the Hospitality & Premium Ticketing Form.
“Hospitality & Premium Ticketing Package” means the benefits, products and/or services to be acquired by the Client under the Agreement. “Event” means the sports event or other function nominated in the Application in relation to which the Hospitality & Premium Ticketing Package is to be supplied by the Parramatta Eels.
“Hospitality Space” means the Stadium facilities provided to the Client under the Hospitality & Premium Ticketing Package.
“Guests” means the persons who the Client invites or otherwise allows to attend an Event under its Application.

“Stadium” means multi-purpose sports stadium located at 11-13 O’Connell Street, Parramatta NSW 2150, currently known as ‘CommBank Stadium’.

Hospitality & Premium Ticketing Package

In this Agreement, the Hospitality & Premium Ticketing Package supplied by the Parramatta Eels to the Client at CommBank Stadium includes admission to the Event, the supply of tickets and other benefits as offered by the Parramatta Eels.
Supply of the Hospitality & Premium Ticketing Package to the Client by the Parramatta Eels is conditional on receipt of a completed, signed
and dated Hospitality & Premium Ticketing Form from the Client, receipt of full payment by the due date or prior to the Event (whichever occurs first), and acceptance of the Application by the Parramatta Eels. The Parramatta Eels reserves the right to refuse an Application for any reason.

The Parramatta Eels will distribute tickets and Event information to the Client prior to the Event provided the Client’s Application has been accepted by the Parramatta Eels. Event tickets and information will not be issued or released until full payment has been received by the Parramatta Eels.

Clients should notify the Parramatta Eels Hospitality & Premium Ticketing Team immediately of any changes of address or contact details to the information provided in the Application or otherwise held by Parramatta Eels in relation to the Client. Changes of address must be in writing, via an email address already registered with the Parramatta Eels or over the phone once the Parramatta Eels Hospitality & Premium Ticketing Team verifies the Client’s details.

After delivery of the Event tickets to the Client, all risk of loss or damage to the tickets shall be the responsibility of the Client. There will be a fee associated with covering the printing costs and issue of the new tickets which will be payable by the Client.
Catering is an additional cost coordinated through the CommBank Stadium operator (GEMA Holdings) unless specified in a particular Hospitality & Premium Ticketing Package.

There is a strict adherence to the Responsible Service of Alcohol at all Events staged at the Stadium or in conjunction with any Parramatta Eels game.
The NRL season will commence in March 2025 with a total of 11 home games being played up until September 2025.

Payment

The Client will be debited from their chosen account or issued with a tax invoice which is payable within fourteen (14) days of the date of the invoice or prior to the Event (whichever comes first). The Hospitality & Premium Ticketing Package will not be supplied until payment in full

is received. Clients will not be issued Event tickets or granted access to the Hospitality Space until payment in full has been received by the Parramatta Eels.

All payments made by direct debit must be accompanied by a written confirmation of payment (by email) to the Parramatta Eels Hospitality & Premium Ticketing Team as a condition of acceptance of such payment by the Parramatta Eels.

Once the Client’s Application has been accepted and payment has been received by the Parramatta Eels any payments received by the

Parramatta Eels in respect of the Event the subject of the Application are not refundable.

The Client accepts that a credit card fee of 1.5% for Visa, Mastercard and 1.75% for Amex apply to all transactions under this Agreement, where applicable.

Should the Client fail to comply with these conditions, the Parramatta Eels reserve the right in its absolute discretion, to withhold, suspend or terminate the supply of the Hospitality & Premium Ticketing Package to the Client with or without formal notice.

Termination of Agreement

The Parramatta Eels may terminate the Agreement without prior notice if the Client and/or its Guests fail to comply with any of the terms and conditions of this Agreement.
The Client may terminate the Agreement by giving notice to the Parramatta Eels within sixty (60) days of the next scheduled Event.
In the event the Parramatta Eels or the Client terminate the Agreement the Parramatta Eels is under no obligation to issue a refund.

Code of Conduct

The Parramatta Eels is committed to ensuring the safety and enjoyment of corporate patrons who visit the Stadium whilst attending an Event including any Parramatta Eels games. To achieve this, the Client must ensure that:
the Client and its Guests will conduct themselves in ways that do not interrupt or interfere with the enjoyment of the Event for others, conduct themselves in a lawful and respectful manner, and do not do anything to damage (or potential damage) to the reputation of the Parramatta Eels, its members, sponsors, partners or supporters;
all activities conducted by the Client and its Guests in the Hospitality Space will comply with the requirements imposed by the Parramatta Eels or the venue operator in relation to the use of the Hospitality Space;
the Client and its Guests conform to the Parramatta Eels dress code which, at a minimum, is smart casual (shorts, thongs and t-shirts etc are not permitted);
the Client and its Guests refrain from engaging in any form of threatening conduct, or vilification or abuse or any acts of violence, disruptive behaviour or use of offensive or abusive language or gestures;
no more than the number of people authorised under the tickets issued in respect of an Event to the Client and/or its Guests attend the Event at the Hospitality Space;
the Client and its Guests do not take any alcohol that is served to them at an Event outside of the Hospitality Space; and
the Client and its Guests comply with all reasonable and/or lawful requests and directions made by the Parramatta Eels and/or Stadium staff.
The Parramatta Eels and its representatives reserve the right to ask and may require the Client to leave the Hospitality Space and/or require the Client to remove any Guest from the Hospitality Space if the conduct of the Client or the Guest is deemed by the Parramatta Eels and/or Stadium staff to be unacceptable.
If the Client does not immediately leave the Hospitality Space or if the Client does not immediately remove the Guest from the Hospitality Space following a request, the Parramatta Eels or its representatives may evict both the Guest and the Client from the Hospitality Space. For clarity, refunds will not be payable in to the Client in these circumstances.

The Parramatta Eels or its representatives reserve the right at all times to enter and inspect the condition of the Hospitality Space.
The Client shall not alter, add to or damage the fixtures, fittings, appointments, furniture and equipment contained within the Hospitality space.
The Client must not and must ensure that its Guests do not create undue noise, cause any disturbance, or behave in an offensive manner on the premises of the Hospitality Space or elsewhere in the Stadium or in the vicinity of the Stadium.
The Client is responsible for the conduct of their Guests at all times. The Client must not and must ensure that its Guests do not, at any time, abuse or harass an employee of Parramatta Eels, Stadium staff or any other hospitality staff.
The Client must not and must ensure that its Guests do not participate in illegal gambling in or near the Hospitality Space.

The Parramatta Eels and its representatives reserve the right to refuse admission, or have removed any Client, Guest or other person from the Hospitality Space at their discretion.

The Hospitality Space

The Parramatta Eels does not accept any responsibility whatsoever for the loss or damage to any items placed or left in the Hospitality Space by the Client or a Guest, including, without limitation, any memorabilia or other personal items. Whilst all due care will be taken, items left or stored within the Hospitality Space will be left or stored at the sole risk of the Client and its Guests.

The right of admission to an Event may be subject to the Stadium’s terms of admission and outside the control of the Parramatta Eels. The Parramatta Eels will not be liable where a Client and/or Guest has been denied admission to an Event due to a breach (or perceived breach) of the Stadium’s terms of admission.
All items of the Client and its Guests must be removed from the Hospitality Space at the conclusion of the Event.

Indemnity

The Client indemnifies the Parramatta Eels against any and all claims, liabilities, losses, damages or expenses arising out of or in connection with the use and/or enjoyment of the Hospitality & Premium Ticketing Package by the Client and its Guests except to the extent that any such claims, liabilities, losses, damages or expenses are caused by the Parramatta Eels’ negligence.

Liability

All express or implied guarantees, warranties, representations or other terms relating to these terms and conditions or their subject matter, not expressly set out in these terms and conditions, are excluded from the Agreement to the maximum extent permitted by law.
 
Nothing in these terms and conditions excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation that cannot be lawfully excluded or limited. This may include the Australian Consumer Law, which contains guarantees that protect the purchasers of good and services in certain circumstances.

If any guarantee, warranty, term or condition is implied or imposed in relation to these terms and conditions under the Australian Consumer Law or any other applicable legislation and cannot be excluded (a Non-Excludable Provision), and the Parramatta Eels is able to limit your remedy for a breach of the Non-Excludable Provision, the liability of the Parramatta Eels for breach of the Non-Excludable Provision is limited to one or more of the following at the Parramatta Eels’ discretion:
in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or
in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.

Attendance at an Event is voluntary and at the Client’s and its Guests’ own risk and the Client agrees that the Parramatta Eels (including its officers, employees and agents) are excluded from all liability (including for negligence) for any personal injury, death or illness or any loss or damage, whether direct, indirect, special or consequential, arising in any way out of or in relation to the Event.

Privacy

The Parramatta Eels handles the personal information it collects in connection with events payments, bookings and attendance at Events in accordance with its Privacy Policy which can be found at https://www.parraeels.com.au/privacy-policy/ or by contacting the Parramatta Eels on 1300 258 346.

Our privacy policy explains how the Parramatta Eels uses and discloses the personal information (including any overseas disclosures), how to request access to or correct your personal information and how to make a privacy complaint and how we handle complaints. The Parramatta Eels will use and disclose your personal information to process payments, deal with enquiries and disputes, manage events and it may also send you information about Parramatta Eels events, promotions and specials and send you information on behalf of selected third parties. The terms of the Privacy Policy form part of these terms and conditions. You have the right at any time to refuse marketing materials.

By providing Client and Guest details when submitting a Hospitality & Premium Ticketing Form you consent to receiving communications of the type referred to above from the Parramatta Eels.

Cancelled or Postponed Events In the event of an Event or Parramatta Eels match being cancelled, or moved outside of Sydney, causing your entitlements to no longer be deliverable, as a result unforeseen circumstances, Clients will be presented with the following compensation options:

Refund: Opportunity to have any unused funds refunded in full; or Credit: Earn a credit towards a 2025 Parramatta Eels Hospitality offering, with the value calculated based on amount paid and tickets used.

Should an Event be postponed, a Hospitality & Premium Ticketing Package inclusive of Event tickets for the original Event will be transferred to the rescheduled date.
The Parramatta Eels will not be liable for any loss or damage arising from a cancelled or postponed Event.

Miscellaneous

All Clients and Guests must comply with the Parramatta Eels Hospitality Space regulations and Event ticket terms and conditions, and any breach of this clause will result in the termination of the Agreement without refund.

Use of the Parramatta Eels name and logo is not permitted without the express written permission of the Parramatta Eels.

All Clients must at all times do everything within their power to control, protect and enhance the reputation and good name of the Parramatta Eels.

Client must ensure that each of its Guests and ticket holders do not use the Hospitality & Premium Ticketing Package for any purpose other than that for which it was acquired. Without limiting the generality of the foregoing, it is a condition of sale that any Hospitality & Premium Ticketing Package or part thereof will not be re-sold, on sold, sublet or rehired nor used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods or services, without the prior written consent of the Parramatta Eels. Any breach of this clause will result in the termination of the Agreement without refund.

The acceptance of these terms by the Client constitutes the supply of consent by the Client and its Guests to the use of any photographic/ video images, digital or otherwise arising from an Event to be used by the Parramatta Eels for marketing purposes. The Client agrees that neither the Client or its Guests are entitled to remuneration, residuals, royalties or any other payment from the Parramatta Eels in respect of their image/ likeness or its use.

The Client must ensure that Guests are made aware of these terms and conditions prior to attending the Event.

Any provision of these terms and conditions will be read down to the extent necessary to prevent that provision or these terms and conditions being invalid, voidable or unenforceable in the circumstances.

This Agreement is governed by the laws of New South Wales. Parramatta National Rugby League ACN 092 536 519.