Parramatta National Rugby League Club Pty Ltd treat personal information provided to us with respect and integrity. Respect and integrity form part of our core values, which are the foundation for the conduct of the business.

This Privacy Policy explains how Parramatta National Rugby League Club Pty Ltd handles your personal information and safeguards your privacy in accordance with the Australian Privacy Principles and other applicable privacy laws. It also explains our procedures for handling any requests for access to your information or privacy-related complaints.

Parramatta National Rugby League Club Pty Ltd is bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 and all relevant Australian privacy laws. 

1               What is personal information?

‘Personal information’ is any information or opinion about you that is reasonably capable of identifying you. It includes everyday information eg. name, address and phone number. It also includes the opinions of others about you that could identify you.

2               What kinds of personal information does Parramatta National Rugby League Club Pty Ltd collect?

Generally, the kinds of personal information Parramatta National Rugby League Club Pty Ltd collects are:

(a)            contact and identification information such as your name, address, telephone number and email address;

(b)            where you are acting on behalf of another entity (whether as an employee, director or other representative), details of that entity and your relationship with it;

(c)            banking and credit card details, for example, where you have purchased products and/or services;

In some circumstances Parramatta National Rugby League Club Pty Ltd may also hold other personal information provided by you.

3              How does Parramatta National Rugby League Club Pty Ltd collect personal information?

We only collect personal information that is necessary for our functions and activities.

Generally, we try to collect personal information directly from you, however there are certain situations in which we may collect personal information about you from someone else. In either case, we will take reasonable steps to ensure that you are aware of the purposes for which the information is collected.

We may collect personal information from you in a variety of scenarios, including (without limitation):

(a)            when you request, order or purchase products or services from us (including by providing information to us in electronic form from Parramatta National Rugby League Club Pty Ltd website;

(b)            when you register or update an online profile;

(c)            any messages or comments you submit to us via Parramatta National Rugby League Club Pty Ltd’s website, which may include personal information such as your name, email address and telephone number;

(d)             at events you attend when you purchase merchandise from Parramatta National Rugby League Club Pty Ltd;

(e)            when you use or view Parramatta National Rugby League Club Pty Ltd’s website via your browser’s cookies; and

4               Why does Parramatta National Rugby League Club Pty Ltd need your personal information?

Parramatta National Rugby League Club Pty Ltd collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:

(a)            providing the products and/or services you have requested, ordered or purchased including:

(i)             to process sales transactions relating to products and/or services you purchase from us;

(ii)            to deliver the products and/or services to you;

(iii)           to register you for a service requested by you, such as our newsletter(s) and e-newsletters, mail outs, rewards program(s) or competitions and administering such services;

(iv)           to manage claims for repairs, replacement products, or refunds;

(v)            to respond to any inquiries, feedback or complaints made by you;

(b)            to enable us to promote our products and services to you and the products and services of the third parties that we deal with, including (but not limited to) venue operators, promoters of events for which you purchase tickets, ticket sellers, sponsors and sporting clubs;

(c)            to enable the third parties that we deal with, including (but not limited to) venue operators, promoters of events for which you purchase tickets, ticket sellers, sponsors and sporting clubs to provide you with the products and/or services you have requested, ordered or purchased;

(d)            assisting us to improve our products and services and making them more relevant to you;

(e)            accounting, billing and other internal administrative purposes;

(f)            otherwise managing our internal business operations and processes; and

(g)              any other legal requirements.

Parramatta National Rugby League Club Pty Ltd may also use your personal information for purposes related to the above purposes and for which you would reasonably expect Parramatta National Rugby League Club Pty Ltd to do so in the circumstances, or where you have consented, or the use is otherwise in accordance with law.

The principal legal grounds for the Parramatta National Rugby League Club Pty Ltd use and disclosure of your personal information are as follows:

Consent: where you have consented to our use or disclosure of your personal information.

Contract performance: where we are required to collect and handle your personal information in order to provide you with the products and services that we have contractually agreed to provide to you.

Legal obligation: where we need to use or disclose your personal information to comply with our legal obligations.

Where personal information is used or disclosed, Parramatta National Rugby League Club Pty Ltd takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Parramatta National Rugby League Club Pty Ltd. However, without certain information from you, Parramatta National Rugby League Club Pty Ltd may not be able to provide its products and/or services to you.

5               To whom does Parramatta National Rugby League Club Pty Ltd disclose your personal information?

We may disclose your personal information to third parties in certain circumstances, including for example:

(a)            to our service providers who assist us in providing our services. These may include companies that assist us with data processing and analysis, research, mail & fulfilment services, debtor management or maintenance. We will only disclose your personal information to those third party service providers on a confidential basis so that the service provider can effectively provide those services;

(b)            where you have provided consent, to our clients for whom we provide services, including clients and relevant sporting clubs and teams for whom we sell products on online stores we operate for them, or for whom we sell merchandise at events;

(d)            to people or entities considering acquiring an interest in Parramatta National Rugby League Club Pty Ltd’s enterprise or assets;

(e)            to our related bodies corporate, venue operators, promoters, ticket sellers, and to insurance providers; and

(f)             where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

6               Overseas disclosures

Parramatta National Rugby League Club Pty Ltd may disclose personal information to overseas recipients in order to provide its products and/or services and for administrative, data storage or other business management purposes.

7               Direct marketing

Parramatta National Rugby League Club Pty Ltd may use and disclose your personal information for the purpose of direct marketing activities about our products and services that may be of interest to you where we have obtained your consent to do so, or in circumstances where we have collected the information directly from you and you would reasonably expect that your personal information would be used or disclosed for this purpose.

We may also share your personal information with our related entities and/or clients, such as sporting clubs and/or promoters, so that they can provide you directly with marketing material about their products and services.

In the event you do not wish to receive such communications, you have the right to opt-out by contacting Parramatta National Rugby League Club Pty Ltd or through any opt-out mechanism contained in a marketing communication to you. If you have agreed to receive marketing materials, you may wish to opt-out at a later date and you will have the opportunity to do so.  

8               Access and updating personal information

We will take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date.

If you need to access or correct any personal information we hold about you, please contact us using the ‘Contact Details’ set out below. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. There is no fee for requesting access to your information, however a fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.

Parramatta National Rugby League Club Pty Ltd will endeavour to respond to your request to access or correct your personal information within 30 days from your request.

9               Maintenance and protection of personal information

We will take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy forms.

10            Security

We use a number of mechanisms to protect the security and integrity of personal information submitted via our websites. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us and individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure. Parramatta National Rugby League Club Pty Ltd holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.

A username and password may be essential for you to use some sections of our Website. For your own protection, we require you to keep these confidential and to change your password regularly.

Please note that we do not and will not have access to your password.

Parramatta National Rugby League Club Pty Ltd will destroy or de-identify personal information in circumstances where it is no longer required, unless Parramatta National Rugby League Club Pty Ltd is otherwise required or authorised by applicable laws to retain the information, including EU data protection laws.

11            Privacy complaints

Please direct all privacy complaints to Parramatta National Rugby League Club Pty Ltd. At all times, privacy complaints:

(a)            will be treated seriously;

(b)            will be dealt with promptly;

(c)            will be dealt with in a confidential manner; and

(d)            will not affect your existing obligations or affect the commercial arrangements between you and Parramatta National Rugby League Club Pty Ltd.

Parramatta National Rugby League Club Pty Ltd will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.

12            Contact details

If you have any questions or feedback about this Privacy Policy, or wish to make a request for access to any personal information that we may hold about you, or wish to make a complaint about the way in which we have handled your personal information, please contact Parramatta National Rugby League Club Pty Ltd.

Email: shop@parraeels.com.au

Mail:    

Parramatta National Rugby League Club Pty Ltd

Stone Mason Dr

Kellyville

NSW

2155