Shipping Information

• - Order before 12PM and have your order dispatched next day.
• - Free shipping on orders over $200 RRP.
• - International shipping available to over 27 countries. 
• - Track & trace your order from our doorstep to yours. 

Domestic Timelines* 

Standard and express shipping timelines based off Australia Post. 

• - NSW: 1-5 days 
• - ACT: 2-5 days 
• - QLD: 2-6 days 
• - VIC: 2-6 days 
• - SA: 5-9 days 
• - TAS: 5-9 days 
• - NT: 8-15 days 
• - NT: 10-20 days 

*Available for orders only within Australia, timelines based off business days,  

*Delivery is capital cities and major regional areas within Australia, other areas may take longer. 

*During peak periods this time frame will vary based on carriers 

International Timelines 

International deliveries may take anywhere from 6-20 business days. 

For more information on shipping, please see FAQs.

Returns

Eels Official Store offer free 30 day returns on all orders. If you change your mind, or if a product is not suitable, the item can be returned for a store credit or product exchange.

You can return your item (excludes perishable items, jewellery, personalised products and swimwear) within 30 days of purchase for a store credit or exchange if:

• - you have the original receipt to supply,
• - the item is unused and in its original, re-sellable condition,
• - and the original tags are still attached,
• - is not a sale item.

To view the full returns and refund policy, click here.