These Terms and Conditions (including any incorporated terms and policies), form a legally binding contract (Agreement) between the company or person names (Client) and the Parramatta National Rugby League Club Pty Limited ACN 092 536 519 (Parramatta Eels). This Agreement sets out the terms on which the client will acquire, and Parramatta Eels will supply, the Premium Ticketing and Hospitality Package.

 

1. Premium Ticketing and Hospitality Package

1.1 In this Agreement the Premium Ticketing and Hospitality Package supplied by the Parramatta Eels to the Client on each match day at Commbank Stadium includes admission to a hospitality event, the supply of tickets and other benefits as offered by the Parramatta Eels.

1.2 The Parramatta Eels will only distribute tickets and event information to the Client prior to the match provided full payment (as per the Client’s payment schedule) has been received.

1.3  Premium Ticketing and Hospitality Packages - full season - must be renewed with all paperwork (including first scheduled payment, minimum of 10% of Agreement Total) completed by the cut-off date to maintain the same seats/space from the previous season. Parramatta Eels cannot guarantee the availability of same seat/space if renewals are not received by this date (30th November 2026).

1.4 The Parramatta Eels reserves the right to refuse an application. The Club also reserves the right to cancel without refund any corporate, coterie or facility member that breach these terms and conditions.

1.5 Clients should notify The Parramatta Eels immediately of any changes of address or contact details. This should be done in writing, via an email address already registered with The Parramatta Eels, or over the phone once The Parramatta Eels verifies the Client’s details.

1.6 Catering is an additional cost coordinated through Commbank Stadium contractor (GEMA) unless specified in a particular package.

1.7 There is a strict adherence to the Responsible Service of Alcohol at all events staged at Commbank Stadium and in conjunction with The Parramatta Eels match day.

1.8 The NRL season will commence in March 2027. The exact dates and times for the 2027 season will be released by the NRL in late 2026.

 

2. Code of Conduct

The Parramatta Eels is committed to ensuring the safety and enjoyment of patrons who visit Commbank Stadium whilst attending an Eels Home Game.

2.1 To achieve the above commitment any Client agrees to the following conditions:

2.1.1 Ensure all activities conducted in the facility conform with the permitted use only.

2.1.2 Ensure that no more than the specified number of people occupies the facility.

2.1.3 Ensure all occupants conform to the Parramatta Eels dress code of smart casual (no thongs, ripped jeans, singlets, etc are permitted).

2.2 No alcohol is to be taken outside of the facility.

2.3 Clients are responsible for the conduct of their guests at all times.

2.4 The Parramatta Eels or its representatives retains the right to ask the Client to remove any person whose conduct is deemed unacceptable by The Parramatta Eels and/or Commbank Stadium staff.

2.5 If the Client does not ensure the guest is immediately removed from the facility, The Parramatta Eels or its representatives retains the right to evict both the guest and the Client from the venue altogether.

2.6 The Parramatta Eels or its representatives always retain the right to enter and inspect the conditions of the facility.

2.7 The Client shall not alter, add to or damage the fixtures, fittings, furniture and equipment contained within the facility.

2.8 No Client, guest or visitor shall create undue noise, cause any disturbance, or behave in an offensive manner on the premises or elsewhere in the venue.

2.9 A Client must not, at any time, abuse or harass an employee of the Club, Stadium Staff or Hospitality Staff

2.10 No Client, guest or visitor shall participate in illegal gambling on or near the Stadium.

2.11 The Parramatta Eels reserves the right to refuse admission, or have removed any Client, guest or visitor from the Stadium at their discretion.

 

3. Contract Payment Terms and Schedules

3.1 Upon booking a Premium Ticketing and Hospitality package (unless otherwise specified), the Client must decide what payment schedule they will choose for the season. Options include:

3.1.1 INVOICE

3.1.1.1 The Client will be issued with a tax invoice which is payable within fourteen (14) days of the date of invoice.

3.1.1.2 The Client’s Premium Ticketing and Hospitality Agreement can be paid out in full (one payment); or divided into two (2), four (4), six (6) or eight (8) consecutive monthly instalments – with eight (8) x payment instalments only applicable to agreements that commence on 1st November 2026

3.1.2 CREDIT CARD via Shopify

3.1.2.1 The Client will provide their credit card details to be automatically debited through The Parramatta Eels Shopify system on the 1st day of each month.

3.1.2.2 The Client’s Premium Ticketing and Hospitality Agreement can be paid out in full (one payment); or divided into two (2), four (4), six (6) or eight (8) consecutive monthly instalments – with eight (8) x payment instalments only applicable to agreements that commence on 1st November 2026

3.2 Premium Ticketing and Hospitality Packages (full season and casual), are not refundable post purchase.

NOTE: In some instances, casual purchases may be transferable to another match in the same season, however, this is at the complete discretion of The Parramatta Eels and will depend on availability - all requests must be put in writing at least two weeks prior to any given event.

3.3 MULTI-YEAR Premium Ticketing and Hospitality Agreements.  Multi-Year Premium Ticketing and Hospitality Agreements will increase by 3% each year, calculated on the total contract amount payable for the immediately preceding year. The annual increase will take effect on each anniversary of the commencement date and will apply for the remainder of the agreement term (all fees are inclusive of GST, as applicable).

3.3.1.1 If this agreement is requested to be terminated by the Client prior to its expiry date, the Client agrees to pay 15% of the Total remaining agreement amount.

3.4 25% of all 2027 Premium Ticketing and Hospitality Package Agreements must be paid prior to the first Eels Home Game at Commbank Stadium

3.5 All 2027 Premium Ticketing and Hospitality Package Agreements must be paid in full by 1st July 2027.

3.6 Should the Client fail to comply with these Terms and Conditions of Payment, The Parramatta Eels reserve the right in its absolute discretion, to withhold, suspend or cancel supply of the Premium Ticketing and Hospitality Package to the Client with or without formal notice.

 

4. Benefits

Seasonal Hospitality Partners receive a range of additional benefits when signing up for the season, which include the following:

·       An exclusive 20% official Merchandise Discount via the Parramatta Eels Online Store.

·       1 x Hospitality Seasonal Partner Welcome Gift.

·       1 x Hospitality Seasonal Partner Event (2 x guest invitations).

·       1 x $20 Eels Members Store Credit (per person).

·       A Premium parking pass (subject to availability).

Parking

Due to the limited number of parking spaces available at CommBank Stadium, parking allocations will be capped from the 2027 season. For new Seasonal Hospitality Partners purchasing tickets within a shared Hospitality space, one (1) parking pass will be allocated with a minimum of six (6) Hospitality tickets purchased, subject to availability.

The following maximum allocations will apply:

Directors Club, Field Club, Cumberland Lounge and Legends Lounge: 1 x parking pass per minimum 6 tickets purchased

Outdoor Corporate Reserve – 6, 8 or 10 seat: 1 x parking pass

Private Suite – 12 seat: 2 x parking passes

Private Suite – 20 seat: 3 x parking passes

Private Suite – 24 seat: 4 x parking passes

Private Suite – 30 seat: 5 x parking passes

Private Suite – 40 seat: 6 x parking passes

All parking allocations are subject to availability and may be amended based on operational requirements.

5. The Facility (Hospitality Space)   

5.1 The Parramatta Eels cannot accept any responsibility whatsoever for the loss or damage to any items placed or left in the facility by the Client or their guests. This includes, without limitation, any memorabilia or other personal items. Whilst all due care will be taken, items left or stored within the facility will be at the sole risk of the Client.

5.2 For safety reasons, strollers and prams are not permitted inside CommBank Stadium’s seating bowl. Stroller cloaking areas are internal of Gates E and G on Game Days (this is relevant to guests accessing Outdoor Corporate Boxes). The cloaking areas are roped off, however, you should not leave any valuables in the stroller or pram.

5.3 All items must be removed from the facility at the conclusion of the match.

 

6. Privacy

6.1 Privacy is important to Parramatta Eels and we have procedures in place to ensure that your information remains confidential. The Parramatta Eels are mindful that your personal details are private and as such will only disclose information in accordance with the Privacy Act 1988. You may access your personal details held on our database by contacting the Parramatta Eels on 1300 258 346.

6.2 The Acceptance of these Terms and Conditions by the Client and their guests constitutes the supply of consent to receive marketing such as events, promotions, and special offers.

6.3 You have the right at any time to refuse marketing materials. A copy of The Parramatta Eels Privacy Policy explaining why your information is collected, held and disclosed is available on our website at www.parraeels.com.au/privacy-policy or can be obtained by contacting Parramatta Eels on 1300 258 346.

 

7.  Miscellaneous

7.1 All Clients must comply with The Parramatta Eels Stadium regulations and match ticket Terms and Conditions. Any violation of these may result in the cancellation of the existing Agreement without refund.

7.2 All Clients must at all times do everything within their power to control, protect and enhance the reputation and good name of The Parramatta Eels Rugby League Club.

7.3 The Client must ensure that each of its guests / ticket holders do not use the Premium Ticketing and Hospitality Package for any purpose other than that for which it was acquired – without limiting the generality of the foregoing, it is a condition of sale that any Premium Ticketing and Hospitality Package or part thereof will not be re-sold, on sold, sublet or rehired nor used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for good or services, without written consent of The Parramatta Eels. Any breach of this clause may result in the cancellation of the existing Agreement without refund.

7.4 The Acceptance of these Terms and Conditions by the Client and their guests constitutes the supply of consent for the use of any photographic / video images, digital or otherwise to be used by The Parramatta Eels for marketing purposes.

7.5 The Client agrees that neither the Client nor their guests are entitled to remuneration, residuals, royalties or any other payments from The Parramatta Eels in respect of their image/likeness or its use. 

7.6 The Client must ensure that their guests are made aware of all Terms andConditions prior to attending any match.